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Terms & Conditions
This page explains your rights as a customer of ours and also explains our responsibilities and how we'll handle certain situations

By booking / using our services you accept of our Terms & Conditions.
1. Booking Terms
These terms and conditions apply to all sessions given by baldockmassage. By booking with baldockmassage together with payment, you accept these terms and conditions.
1.1 Liability
All training and advice given by baldockmassage is done by following guidelines provided by the appropriate councils or training bodies. Information given by us is to the best of our knowledge, up to date and evidence based. baldockmassage cannot accept any responsibility for misinterpretation of the advice given. We always advise if parents or carers are at all concerned about the health of their child that they should seek medical advice. The information provided by us, either on the website or on any documentation is for general information only and should not be treated as a substitute for medical advice given by a doctor or any other health professional. Baldockmassage is not responsible or liable for any diagnosis made or actions taken by a user based on this information.
1.2 Confidentiality
Baldockmassage, in accordance with data protection laws will strictly maintain confidentiality. However if a parent or carer disclosed information to a member of the baldockmassage team which caused 'Child Protection' concerns, it would be necessary, with the knowledge of the person disclosing, to act appropriately.
1.3 Course Materials and Copyright:
The cost of the session includes all materials supplied during the session. Baldockmassage is the copyright owner of all course materials with the exception of materials clearly published by third parties. Baldockmassage copyright materials may only be used by the person attending the course for their personal use.
1.4 Making Payment
Places are secured on receipt of payment and are filled on a first come first served basis. The completion of a booking form or website enquiry form does not secure a place. 
1.5 Refunds and Cancellations
Baldockmassage is under no obligation to refund or transfer monies paid in the event that you are unable to attend part of or the entire course (5 sessions). We regret that we are only able to offer an alternative for missed lessons if places are available on another course. Payments are non refundable. Transfers are possible if requested 14 days prior to the start of the course. Once a course has started, we regret that we cannot make changes.
1.6 Adverse Weather
Baldockmassage is under no obligation to refund sessions that may be missed due to local adverse weather when the venue and environment is safe and accessible and when lessons are held. We regret that we are unable to offer automatic refunding or rescheduling of lessons in the event of adverse conditions local to yourselves preventing you from attending a scheduled class.
1.7 Valuables and Jewellery
All property (including prams) left in entrance halls or outside are left at your own risk. Baldockmassage cannot accept any responsibility for the loss or damage of any personal possessions.
1.8 Medical conditions
You will be asked for any existing medical conditions for either yourself, another carer. You agree to inform Baldockmassage of any changes, as soon as you are aware of them. All information will be kept strictly confidential.
1.9 Illness
Should your child or the adult taking part in the session develop any known or suspected medical condition, you must please consult your doctor before bringing them to class and inform baldockmassage either via email or WhatsApp. All information received is treated in confidence and with sensitivity. Never bring your child to baby massage if they have an infectious illness such as covid, diarrhoea, chicken pox, impetigo or conjunctivitis. Please wait until your doctor has given the all-clear before returning to sessions. In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a session.
1.10 Nappies
Please take all your used nappies away with you.
1.11 Teachers
Whilst it is our policy that we endeavour to ensure you always have the same teacher, we cannot guarantee this. Any teacher covering a Baldockmassage session will be fully trained with the appropriate training body or the session will be offered on an alternative day/venue.
1.12 Pandemic / natural disasters
If your course is disrupted due to reasons beyond our control leading to postponement or cancellation, you will be offered the opportunity to complete your course at a later date.
Exceptional circumstances - Online Classes
​1.14 All online sessions will take place via ZOOM. A link and password will be sent prior to the class starting and is for your own use only. 
1.15 In taking part in the course online you consent to the guidelines sent to you via email before the course starts.
1.16 In taking part in the online course you release responsibility of the Instructor.
It is important that we gather appropriate information about you and your child to help me provide information about my services, to tailor our classes specifically to you & your child’s needs, and to market and promote classes. Procedures are in place to ensure your information is treated carefully, thoughtfully and securely.
Please be assured that all information held about you and your child is kept securely and is not shared with any other business.
Contact Information – It is important to convey information about the class or course that you have booked.  this is usually via email. Sometimes, phone / text parents ahead of a course of classes.  A WhatsApp group with other class members is created to build connections and communicate throughout the 5 week course.  If you prefer not to be part of the WhatsApp group please notify Baldockmassage.  
Personal information – In relation to baby massage it is important that baldockmassage are aware of any medical issues in order to adapt certain aspects of the class accordingly. ​
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Privacy policy
This privacy policy sets out how Baldockmassage uses and protects any information that you give Baldockmassage when you use this service.
Baldockmassage is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this service, then you can be assured that it will only be used in accordance with this privacy statement which follows the General Data Protection Regulations.
Baldockmassage may change this policy from time to time. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
Parent/Carer/Customer name, address and contact information including email address and phone number
Emergency contact details
Childs name and date of birth
Any allergy or relevant health information about the child
What we do with the information we gather
We use the information gathered for :
Session planning and ensuring that all children are booked onto an age appropriate session
Health and Safety and Child Protection reasons
Internal record keeping
We may use the information to improve our services
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We are committed to ensuring that your information is secure.
1) All documents in electronic form will be kept securely and password protected
2) All information submitted by Individuals/Service Users through the website are submitted through a secure site with an up to date security certificate
3) Paper records will be stored securely in a locked fire proof cabinet in a secure environment and any paper records taken out and about to sessions will be kept confidential and secure
Information will be stored for only as long as it is needed or required statute and will be disposed of appropriately purposes I will hold personal data for years before it is securely destroyed or deleted.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email coullmummy@gmail.com
If you believe that any information we are holding on you is incorrect or incomplete, email us as soon as possible. We will promptly correct any information found to be incorrect.